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FAQs


We are headquartered in Atlanta, Georgia.  
For Collection 5: Mother Russia, we are using a manufacturer to assist us with production. This means that your package will be manufactured in and shipped out from California and/or North Carolina. 
U.S. domestic shipping is free for all orders. International shipping is a flat rate of $12. 
Due to worldwide supply chain issues, shipping & production may take up to 1 month. Updates will be sent as supply chains are improved. 
Once your order has been processed, you can expect your items within 5-12 business days for standard domestic orders. International orders may take longer. 
NOTE: SHIPPING ESTIMATE WAS BEFORE COVID-19 & SUPPLY CHAIN DELAYS. SHIPPING & PROCESSING MAY NOW TAKE UP TO 3-4 WEEKS. UPDATES WILL BE SENT AS SUPPLY CHAINS ARE IMPROVED.
If you have any questions regarding your order’s shipping and/or tracking information, send us an email at contact@threeofswordsatl.com.
We currently ship to Europe, Canada, the United Kingdom, and all 50 U.S. states. If you place an order outside of the United States, you are responsible for any customs fees that may occur.
Once your order is shipped, it is in the hands of your courier. If your order is marked as delivered but you cannot locate it, contact your courier as soon as possible.
You will receive a confirmation email once your order has been processed. 
Due to the nature of our printing process, we only accept returns and issue refunds if your product arrives damaged. If this happens, email us with your name, order number, and a picture of the damaged item(s). We do not accept returns based on buyer's remorse or an ill fit, so make sure to double-check the provided size charts and your personal measurements before placing an order. 
We fulfill orders as soon as possible, so your order can only be canceled within 2 days of your purchase. If you choose to cancel your order, contact us with your name and order number. Once it is cancelled, we will inform you via email.
You can reach us by sending a message via the Contact page or e-mailing us directly at contact@threeofswordsatl.com. You can expect to receive a response within 1-3 business days.